Crystalux Glass Return Policy

Return Window

You have 7 days from the delivery date to initiate a return. Returns requested after this period will not be accepted.

Condition of the Mirror

The mirror must be returned in its original condition, including all packaging, without any signs of damage or wear. Mirrors that are not returned in their original state will not be eligible for a refund

Restocking Fee

All returns are subject to a 25% restocking fee. This fee will be deducted from your refund amount

Return Shipping Costs

Return postage will be at the customer’s expense. We recommend using a trackable shipping service to ensure your item reaches us safely, as we are not responsible for any lost or damaged items during return shipping

Refund Process

Once the mirror is received and inspected at our warehouse, we will process your refund, minus the restocking fee and any return shipping costs. Please allow up to 10 business days for the refund to reflect on your original payment method

If you’d like to initiate a return, please contact us at hello@crystaluxglass.com.au with your order number, and we’ll guide you through the process.

Thank you for shopping with us!